Installation Service Terms & Conditions

If you have opted to use our ‘Elliotts Living Spaces’ installation service, these conditions are supplementary to the applicable Terms & Conditions of Sale and apply where you have ordered installation services with your order for Products. The definitions set out in those Terms & Conditions shall also apply to these Conditions.


1 Pre-installation

1.1.1 One of our subcontractors (the Installer) who will be responsible for providing the installation services will contact you to arrange a pre-fit survey if required, at which time the Installer will check against the proposed plan from the quote you were given at the time of order.

1.1.2 At, or following, the pre-fit survey, if required the installer will advise you whether any supplementary work (which is outside of the standard installation package) is required. At this time the installer will indicate the cost of him/her carrying out such supplementary work and we will confirm the price of supplementary work in writing for your approval. These works are not covered by Elliotts warranty.

1.1.3 You are under no obligation to use the Installer to complete the supplementary work, you may use your own subcontractor to carry out the supplementary work. Any supplementary work which your chosen subcontractor agrees to carry out is outside of these Terms and shall be subject to a separate agreement for services between you and your chosen subcontractor. As such we accept no liability in respect of any damage arising as a result of any supplementary works carried out by your chosen subcontractor.

1.1.4 The plan forms the basis of the installation services, as such you must ensure that you are happy with any changes the Installer makes to the proposed plan and that such changes are clearly identified on the plan before you sign it. You agree not to sign and approve the changes to the plan until you are happy with them.

1.1.5 Where the client purchases installation via Elliotts Living Spaces, the agreed works will be completed to the customers satisfaction and in line with the manufacturer’s guidelines and specifications.

1.1.6 Installation via Elliotts offer a dry fit installation only service only and per the contract.

1.1.7 You are agreeing to pay the installer direct for any supplementary works on completion of the work.

1.1.8 If you are not happy with any of the Installer’s proposals for supplementary work or any changes made to the proposed plan you should contact your appointed designer at the showroom at soon as possible.


2 Price/payment


3 Your responsibilities

3.1 In respect of installation you are responsible for:

3.1.1. delivery of the Products and installation of the Products must take place at the same location unless we otherwise agree this with you.

3.1.2 ensuring that any appliances supplied by you are correct.

3.1.3 obtaining all planning permission and building regulations consents.

3.1.4 ensuring that the Installer has clear, safe and uninterrupted access to the delivery address and the area where the installation services are to be carried out.

3.1.5 unless otherwise agreed, ensuring that all services which may affect or be affected by installation of the Products are disconnected.

3.1.6 unless otherwise agreed, ensuring that the area where the installation services are to be carried out is clean, level and clear of debris and safe.

3.1.7 providing adequate power, lighting, heating and other necessary facilities for the Installer to be able to carry out the installation services.

3.1.8 to notify us of any changes to the condition of your property at the time agreed for the provision of the installation services;

3.1.9 unless otherwise agreed, disposing of all packaging materials unless otherwise agreed.

3.1.10 should you cancel or re- scheduled your installation, we reserve the right to charge storage costs incurred as a result of the delay.

3.2 If you appoint your own sub-contractor, rather than the Installer to carry out any supplementary works, you must ensure that the supplementary works are carried out with reasonable skill and care.

3.3 If you fail to comply with your obligation under condition.

3.3.2 and as a result the installer is unable to proceed with the installation services the installer will, at its option either:

3.3.1 complete/rectify the defective supplementary works at your cost; or

3.3.2 arrange a date in the future to carry out the installation services to allow you the time to rectify the defective supplementary works, if the latter option is selected, it is your responsibility to ensure that the Products are stored in a suitable environment until such time as the Installer is able to install the Products. You will be responsible for the costs, loss and/or damage caused due to the installer being unable to carry out the installation services on the original date.

3.4 If the option at condition 3.3.2 is selected you must rearrange an installation date to occur within 3 months of the original installation date otherwise, we will assume that you no longer require the Installer to carry out the installation services.

3.5 Delivery of the Products and installation of the Products must take place at the same location, unless we otherwise agree this with you.

3.6 You must inform us of any structural defects or anomalies at the location where the installation services are to be carried out which may affect the installation services.

3.7 If during the installation services, you agree with the Installer to deviate from the plan, then this is your responsibility, and we shall not be liable for any costs, damage or loss arising from this.

3.8 If at any time, throughout the installation, you have any concerns about the Installer or the quality of work, you must contact us immediately, do not wait until the installation is complete.

3.9 On completion of the installation services, you will be asked to sign a certificate of completion and allow us to take photographs of the completed works. If you are not happy in any way with the installation services which have been carried out and you do not note this on the certificate of completion then we will accept no liability if, in the future, you make a claim to us for damage or loss occurred during or as a result of the installation services.

3.10 If you raise a claim or issue in respect of the installation services you must allow us access to review the installation services/Products and to take photographs of the Products and any alleged damage or poor quality of work.

3.11 If the Installer finds, or suspects Asbestos is present, work will stop immediately and it is your responsibility to employ the services of an Asbestos inspector, and deal with any Asbestos as required by law. Before installation continues, we must have proof that either no Asbestos is present, or that the Asbestos has been removed.


4 Installation services

4.1 We will endeavour to complete the installation services as soon as possible but time for completion is not the essence of this Contract and we will not be liable for any reasonable delays.

4.2 Unless otherwise agreed, the Installer will only install appliances purchased from Elliotts Living Spaces.

4.3 Provided that you comply with your obligations at clause 3.1 we will ensure that our Installer completes the standard installation package as follows:

4.3.1 assembles, fits and installs the kitchen cabinet Products (including interiors, doors, drawers, handles, kickboards, cover panels, cornices and décor trim)

4.3.2 unless otherwise agreed with installer, completes only basic appliance installation where utilities such as gas, electricity and water are already in place – no connections will be made unless previously agreed in written

4.3.3 fits the worktop (including cut-out and fitting for cooker tops, sinks, taps) unless you have purchased a solid surface

4.3.4 unless otherwise agreed, fits the sink and taps – no connections

4.3.5 seals all joins and cut-outs. Unless specifically stated in your Order, the sealant colour shall be selected on the basis of what we deem most suitable.

4.4 If during the installation services, it appears that the walls are incapable of holding the Products or the utility connections are unsafe, faulty, flawed or of poor quality, we reserve the right to suspend the installation service until the necessary remedial works have been completed. This does not affect our right to take the full payment for the Products and installation services in line with our terms & conditions.

4.5 We shall not be responsible for or liable for any damage, loss or expense caused due the poor quality of or fault with any of the walls or utility connections.

4.6 Whilst we will try to ensure our installer(s) keeps dust and disruption to a minimum during the provision of the installation services, you should take all reasonable and necessary steps to minimise the impact of the installation services, for example by moving breakables/delicate items and covering areas likely to be affected with dust sheets. Whilst the Installer will endeavour to clean up after themselves, you should expect some dust to result from the installation services and you agree that we will not be liable for any cleaning expenses resulting from such dust.

4.7 Minor damage may occur to decor, plaster and tiling during the installation services but you agree that we will not be responsible for redecorating or making good any

damage unless it is as a result of our negligence rather than an unavoidable consequence of having the Products fitted.

4.8 The installer / subcontractor will issue a certificate and notify the correct governing body for any gas and/or electric work that has been carried out

4.9 Your plan and sales invoice forms part of you contract between you and Elliotts Living Spaces?


5 Warranty

5.1 We warrant installers workmanship for a period of 2 year after completion (subject to the other provisions of the terms).

5.2 We shall not be liable for any breach of the warranty set out at clause 5.1 if:

5.2.1 you have failed to comply with clause 3.1;

5.2.2 the installation services were provided in accordance with the specifications or instructions provided by you;

5.2.3 you have failed to comply with clause 3.6;

5.2.4 you have failed to inform or notify us in writing that the installation services have not been carried out to an appropriate standard and we have not been given a reasonable opportunity to re-perform the installation services;

5.2.5 the walls to which the Products are to be attached or the utility connections are poor quality, flawed, faulty or unsafe.

5.3 Subject to clause 5.2, if the installation services do not conform with the warranty at clause 5.1, we shall elect to either re-perform the installation services to comply with clause 5.1 or refund the price of the installation service.

5.4 If we comply with clause 5.3 we shall have no further liability for a breach of the warranty at clause 5.1 in respect of the installation services.

5.5 These terms apply to any re-performance of the installation services under this clause 5.

5.6 We shall not be responsible for losses or damage that result from the disconnection of any white goods, including but not limited to washing machines, dishwashers, fridges, freezers and/or radiators.

5.7 Product Warranties are covered by our separate Living Spaces Terms and Conditions and by the supplier Guarantees.


6 Liability


7 General